Introducing MyAgency Guide
Jalana Labs's MyAgency Guide turns public agency rules and services into clear, situational guidance, delivered through the agency’s website and mobile app.
People come to our website with specific questions about their situations. They need guidance they can understand — and act on.
The Problem
Agencies design services and enforce requirements to serve and protect the public. But too often, people struggle to get clear guidance from agencies online applications.
This isn’t a problem that can be solved with more information. Most agencies already publish what people need — eligibility rules, requirements, timelines, and resources. But people are left to determine what’s relevant, interpret policy language, connect the dots, and decide what applies to them.
The information is there. The guidance isn’t.
We can do better.
Introducing MyAgency Guide
MyAgency Guide helps agencies turn information into guidance people can use. A Public Guidance System is a bounded, agency-controlled, online system that uses AI to apply an agency’s rules and services to individual situations and explain how they apply, in plain language.
It lives on agency websites and mobile apps, helping people work through specific, situational questions. Instead of asking people to search, interpret, and translate on their own, it explains — in plain English — how services and requirements apply to their circumstances, why they apply, and what to do next.
The result is clear, self-service guidance for every person who needs it.
Outcomes
What changes for the public
The public receives clear, situational guidance they can act on. Rules and services are explained in plain English, showing people how they apply, why requirements exist, and what to do next. People move forward with confidence, without guesswork.
What changes for staff
Staff engage with people who arrive informed and oriented. Conversations are more focused, with questions that are more on point. Staff spend less time translating dense policy language or correcting misunderstandings, and more time providing nuanced guidance.
What changes for the agency
Agency websites become known for guidance. They reflect the agency’s intent to serve the public clearly, fairly, and consistently. Requirements are understood as designed, and services are accessed as intended. Trust is built through clarity, reinforcing the agency’s role as a steward of the public good.
We want to shine. We need a website that helps.